InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced today that TMC, a global, integrated media company, has named TotalCX as a recipient of the 2022 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY magazine.
InteractiveTel’s award-winning TotalCX Customer Experience solutions suite combines AI and automation with people power to help automotive dealers accelerate decision-making, resulting in better service, faster sales, and more satisfied customers. The TotalCX end-to-end sales and service intelligence engine works with any on-premises or cloud-based phone system, including InteractiveTel’s Hosted PBX.
“I’m truly honored to receive the 2022 Unified Communications Excellence Award from INTERNET TELEPHONY magazine. I’m so proud of the innovative and customer-focused team that developed – and continues to improve – such an impactful product for businesses,” said Gary Graves, CEO of InteractiveTel. “Our focus is to continue to create customer experience solutions that are a first in the automotive industry and to launch our solutions within other verticals soon.”
“Every year, I am amazed by the innovation and quality represented on the Unified Communications Excellence Award winners list. And I am so impressed with InteractiveTel’s commitment to addressing the real needs of the marketplace,” said Rich Tehrani, CEO, TMC. “It’s inspiring to see such commitment to excellence, and I look forward to seeing future innovation from InteractiveTel.”
Founded in 2008, InteractiveTel is an innovator and leader in cloud-based customer interaction analytics, call tracking and communications solutions. InteractiveTel’s proprietary TotalCX Customer Experience Platform combines AI and automation technology with people power to increase sales, service and profitability for organizations of all sizes and industries. InteractiveTel’s exclusive technology captures and analyzes voice and text communications in real time, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results. InteractiveTel’s patented AI-driven call tracking and conversation analytics solution works with any on-premises or cloud-based phone system, including the company’s award-winning Hosted PBX, enabling organizations to scale more easily and collaborate more effectively. InteractiveTel’s solutions are used by more than 4,000 businesses – from startups to Fortune 500 companies. For more information, visit https://interactivetel.com/.
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